FAQ
Frequently Asked Questions About Products
What materials are your products made from?
Our women’s clothes are crafted using a variety of high-quality materials. All bags of our models feature genuine leather, known for its durability, luxurious feel, and unique patina that develops over time. We also offer premium vegan leather bags that replicate the look and texture of real leather, providing a more affordable and animal-friendly option.
In addition, some models incorporate materials such as canvas, nylon, and high-quality metal hardware to combine style with functionality.
How can I choose the right bag size?
Each product page includes detailed measurements, including length, width, and height. We recommend comparing these dimensions with your everyday essentials—such as a laptop, wallet, makeup items, or a water bottle—to determine whether the bag suits your needs.
If you’re still unsure, feel free to contact our customer service team—we’ll be happy to help.
Do your bags come in different color options?
Yes! We know color is an important part of personal style. Most of our bag models are available in a wide range of options, from classic neutral tones like black, brown, and beige to vibrant colors such as red, blue, and green.
You can easily view available color options on each product page.
Are your bags suitable for different occasions?
Absolutely! Our collection includes models designed for various uses.
We offer elegant clutches and small crossbody bags for formal events; stylish tote bags and backpacks for work or school; and comfortable shoulder bags for everyday use.
You can explore our categories to find the model that best suits your needs.
Frequently Asked Questions About Shipping
How long does shipping take?
We ship our products worldwide as quickly as possible. After placing your order, your Claim® purchase will arrive within a maximum of 7–15 business days.
Do you offer international shipping?
Yes, we offer international shipping to many countries worldwide. You can review our shipping policy.
For international orders, all applicable customs duties and import taxes are included in the order total. No additional fees are required upon delivery.
How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email along with a tracking number.
You can use this number to track your shipment on our website or on the shipping carrier’s official website.
What happens if my order gets lost or damaged during shipping?
If your order is lost or damaged during shipping, please contact our customer service team immediately.
We’ll work with the shipping carrier to resolve the issue and quickly arrange a replacement shipment or a refund, based on your preference.